Frequently Asked Questions
We have changed the way we are working as a result of the recent Covid-19 pandemic. Here are the things you may need to know:
We know that some of you are wanting to ship food to loved ones and are relying on fast delivery. As courier options have reduced in recent weeks, we will require next day delivery services to be placed by 12pm please.
The kitchen is back up and running and we have plenty of stock for most items. Where there are shortages, we will simply take the relevant products offline until they are available again.
As a kitchen, we already employed stringent hygiene measures before the pandemic. We have made sanitising points available throughout the building, working areas have been adjusted according to government guidelines, and we are taking extra precautions to ensure that we - our staff and our customers - stay safe. We are not accepting visitors at this time.
The nature of our business means that we cannot produce our food remotely, however, we are doing all we can to operate in a way which does not compromise the fight against Coronavirus.
If you have any concerns, you can reach us on +44 308 911 009 or email@example.com.
To eat from the pouch simply pour in boiling water, stir and wait. To cook in a pan, tip the contents into a pan, add cold water, bring to the boil, turn off the heat and wait.
Please note, the compostable pouches require you to use the pan method.
Rehydration takes longer at higher altitudes and food cools faster in sub-zero conditions, so we have intentionally come up with a range of meals that can be rehydrated and eaten straight from the pouch - just by adding boiling water.
Rehydration can be even quicker if you follow the pan method on the packet. This method is particularly useful in very cold conditions to avoid the problem of pouches freezing before they are fully rehydrated. You will be rewarded with a satisfying meal served at a piping hot temperature.
Dehydration, in itself, is a simple process. It involves taking an ingredient (or ingredients) and passing warm air over it at the right temperature in a controlled environment. In this environment the moisture evaporates from the food, reducing its weight by over 70%.
At Firepot, we prepare each of our meals by hand, and we then cook them in stages, just as you would at home. Once cooked, we transfer the meals to our driers which were designed and built in-house. Standard commercial dehydrators work well for drying fruit and vegetables but are not powerful enough to safely dehydrate an entire pre-cooked meal. That is why we have spent the last three years developing our own drying technology to allow us to capture the flavour of a home cooked meal in a pouch.
Both processes involve removing the water from food to preserve it. Freeze-drying involves freezing the food to a very low temperature and drying it in a vacuum to remove moisture. Dehydration involves passing warm air over the surface of the food to remove moisture. At Firepot we have opted for dehydration because we find it creates food that tastes like it should, with plenty of texture and flavour. It is an altogether slower and gentler process than freeze-drying.
The other major difference between our dehydrated meals and the majority of our freeze-dried competitors' is the fact that we cook all our food ourselves, by hand, using fresh ingredients and then dry each meal. Other companies buy in freeze-dried ingredients which they then mix together in the packet, hoping the flavours will combine by the time you add water — they don’t.
We use as many local, fresh ingredients as we can in the Firepot kitchen. With anything that is not fresh (for example, tomato puree or red wine vinegar), we take particular care to find without chemicals or preservatives. It means we understand and recognise exactly what goes into our meals. They are all recipes we eat at home.
We have a three year best before date. This doesn’t mean it won’t last longer but we would recommend using it in the first three years after purchase.
Our compostable packaging keeps the food fresh for one year.
Our standard pouch of food (105-135g) will serve one hungry person. These are not the 300g portions you get in a packet of wet food, nor the ungenerous portions you get from some of our competitors. When rehydrated, these weigh in at a hefty 500g or more — perfect for a satisfying and generous meal at the start or end of a long day.
For each of our menu options we also offer an extra large serving size (160-200g dry) which is ideal for more calorie-demanding expeditions and outdoor pursuits.
The calorie content of our food varies across the recipe range: we make food that is nutritious and healthy rather than choosing a calorie target and then adding high-calorie ingredients until we reach it. Our range of main meals extends from 500kcal up to 635kcal for the standard portion size, and from 750kcal up to 940kcal for the extra large portion size.
Whilst we do not use nuts in our recipes, we do use sesame oil so our kitchen is not completely nut-free.
In some cases we are able to adapt our recipes to suit other dietary requirements. For example, we have developed a keto range for previous customers, removed sugars and other ingredients, catered to FODMAP diets, and adjusted portion sizes. If you have a question about dietary suitability, please contact us for more details.
This all depends on how much energy you are likely to burn, how often you are able to pick up supplies, and how often you are prepared to stop. If you are not on a schedule, you will probably be comfortable with a good breakfast, a light lunch, snacks throughout the day and a Firepot meal at night. If you are away for longer or expending a lot of energy, you may want to consider taking a regular portion for lunch and an extra-large for dinner.
Depending on the portion size you have chosen, you will need between 280 and 600ml to rehydrate a meal.
Again, this really depends on the portion size and menu item you go for. In volumentric terms, our biggest meal rehydrates to 800ml. If you are only looking at the regular portions, the maximum volume our meals require is 500ml. In both cases you will need to leave room for stirring.To calculate the volumetric weight of your meal, just add the dry weight and the water required - for instance a 135g meal which requires 350ml water equates to 485ml.
Being based in rural Dorset, we can find almost everything we need fresh at our doorstep. We feel proud to be able to say that our British beef mince comes from the local butcher in Bridport and all our vegetables come fresh from the local greengrocer in Chideock.
No. Because we dehydrate our food and then store it in pouches which oxygen, moisture and sunlight cannot penetrate, we achieve a healthy shelf-life without the need for preservatives or high levels of salt. We do add a pinch of salt and a twist of pepper to our meals, but only to season, just as you would at home. You can find out more about our approach here.
We offer two main packaging options. The yellow Firepot bags are made of mixed materials, making them waterproof and ideal for rehydrating your food and then eating directly from the pouch. These are particularly popular among customers doing water-based expeditions or activities.
Our brown compostable pouches are made from bio-sources, which means they can be added to your home compost and, given the right conditions, will break down into CO2, water and organic materials. We advise that these are kept dry. For more details on our compostable packaging, click here.
For particularly weight-sensitive expeditions or for group-catering, we can also offer multi-portion bags. This enables us to shave valuable grams off the overall pouch weight.
When unfilled, our combined pouch + label weight comes in at 17g for the yellow bags and 10g for the compostable bags, which are a little smaller.
The water levels needed to rehydrate each meal are listed on the pouch, and on each of the individual recipe pages.
Simply put, yes.
Shipping to Europe has become more complicated since the UK's exit from the EU but we are still processing orders over email. Click here to view the Firepot range available for delivery to Europe.
For deliveries to the US, Canada and beyond please contact us with details of your requirements.
You'll find more details on our shipping on this page.
Delivery to the UK costs £3.50 for orders up to £15. Delivery is free for all orders to UK addresses over £15. Please see our shipping page for more details.
Yes. If you know you are unlikely to be in when your package arrives, you can add a note to your order during checkout for us to pass on to the postman.
We are more than happy for locals to collect meals from us, but please be aware that we do not handle cash on the premesis. Just let us know when you would like to pick-up when you place your order.
No problem. Take a look here to see where you can pick up your Firepot meals locally. Please do ring ahead if you are making an express trip to ensure the shop has what you need.