Frequently Asked Questions
We have created a list of useful answers, covering meal preparation and pouch weight, right through to allergies and shipping times. Use the links below to skip down to the relevant section.
PREPARATION | FOOD | PACKAGING | SHIPPING | OTHER
How do you eat a Firepot meal?
To eat from the pouch simply pour in boiling water, stir and wait. To cook in a pan, tip the contents into a pan, add cold water, bring to the boil, turn off the heat and wait.
Please note, the compostable pouches require you to use the pan method.
Can I use your meals in minus conditions or at high altitudes?
Rehydration takes longer at higher altitudes and food gets colder faster in sub-zero conditions, so we have intentionally come up with a range of meals that can be rehydrated and eaten straight from the pouch - just by adding boiling water. This pouch method will work in colder or hotter conditions. However, rehydration can be even quicker if you follow the pan method on the packet. This method is particularly useful when in very cold conditions to avoid the problem of pouches freezing before they are fully rehydrated. You will be rewarded with a satisfying meal served at a piping hot temperature.
What is the difference between dehydrated and freeze-dried food?
Both processes involve removing the water from food to preserve it. Freeze-drying involves freezing the food to a very low temperature and drying it in a vacuum to remove moisture. Dehydration involves passing warm air over the surface of the food to remove moisture. At Firepot we have opted for dehydration because we find it creates food that tastes like it should, with plenty of texture and flavour.
The other major difference between our dehydrated meals and the majority of our freeze-dried competitors' is the fact that we cook all our food ourselves, by hand, and then dehydrate each meal. Other companies buy in freeze-dried ingredients and just mix them together in the packet, hoping the flavours will combine by the time you add water — they don’t.
What is the shelf life of your products?
We have a two year best before date. This doesn’t mean it won’t last longer but we would recommend using it in the first two years after purchase.
Our compostable packaging keeps the food fresh for one year.
What are the portion sizes?
Our standard pouch of food (105-135g) will serve one hungry person. These are not the 300g portions you get in a wet packet of food, nor the ungenerous portions you get from some of our competitors. When rehydrated, these weigh in at a hefty 500g or more — perfect for a satisfying and generous meal at the start or end of a long day.
For each of our menu options we also offer an extra large serving size (160-200g dry) which is ideal for more calorie-demanding expeditions and outdoor pursuits.
How many calories are in a packet of your food?
The calorie content of our food varies across the recipe range: we make food that is nutritious and healthy rather than choosing a calorie target and then adding high-calorie ingredients until we reach it. Our range extends from 500kcal up to 635kcal for the standard portion size, and from 750kcal up to 940kcal for the extra large portion size.
Whilst we do not use nuts in our recipes, we do use sesame oil so our kitchen is not completely nut-free.
In some cases we are able to adapt our recipes to suit other dietary requirements. We have created a keto range, removed sugars and other ingredients, catered to FODMAP diets, and adjusted portion sizes to suit customers. If you have a question about dietary suitability, please contact us for more details.
Where do you source your ingredients?
Being based in rural Dorset, we can find almost everything we need fresh at our doorstep. We feel proud to be able to say that our British beef mince comes from the local butcher in Bridport and all our vegetables come fresh from the local greengrocer in Chideock.
Do you add chemicals or preservatives to your food?
No. Because we dehydrate our food and then store it in pouches where oxygen, moisture and sunlight cannot penetrate, we achieve a healthy shelf-life without the need for preservatives or high levels of salt. We do add a pinch of salt and a twist of pepper to our meals, but only to season, just as you would at home. You can find out more about our approach here.
What is the difference between the yellow and brown pouches?
We offer two different packaging options. The yellow Firepot bags are made of mixed materials, making them waterproof and ideal for rehydrating your food and then eating directly from the pouch. These are particularly popular among customers doing water-based expeditions or activities.
Our brown compostable pouches are made from bio-sources, which means they can be added to your home compost and, given the right conditions, will break down into CO2, water and organic materials. We advise that these are kept dry. For more details on our compostable packaging, click here.
How much do your pouches weigh?
When unfilled, our combined pouch + label weight comes in at 17g for the yellow bags and 10g for the compostable bags, which are a little smaller.
Where can I find the water levels needed?
The water levels needed to rehydrate each meal are listed on the individual recipe pages.
Do you ship outside of the UK?
Yes. For deliveries to European countries you can order direct from our website. For deliveries to the US, Canada and beyond please contact us with details of your requirements. You'll find more details on our shipping on this page.
How quickly will you send my order?
Our standard delivery for UK orders is 2-3 working days. Orders received by 3pm are dispatched that day. If you require your package to be delivered faster than this please contact us. There are more details about our shipping on this page.
How much does delivery cost?
Delivery to the UK costs £3.50 for orders up to £15. Delivery is free for all orders to UK addresses over £15. Please see our shipping page for more details.
Can I leave delivery instructions for the postman?
Yes. If you know you are unlikely to be in when your package arrives, you can add a note to your order during checkout for us to pass on to the postman.
Are you available for sponsorship?
We try to support as many good causes as possible and are always on the look out for more. Please use our contact page to get in touch if you are looking for sponsorship.